MILES

General Guidelines and policies

Sampling 
Samples  are usually charged at a higher rate (2x OR 3x of the bulk order rate). This is due to the additional costs we must incur as a result of our inability to achieve economies of scale due to low quantity, as well as a variety of other fixed expenditures that stay constant regardless of the size of the order. However, if a bulk purchase is confirmed after the samples have been approved, a greater portion of the excessive costs initially paid for the samples are deducted from the price charged for the bulk order. Any quantity less than the MOQ (for example, 10) is charged at sample rates. Any quantity that doesn’t fall in samples’ bracket would be charged at bulk rates.

Order Placement Guidelines:
For fast processing of order, one must send us complete details in a single email or file. Scattered details can result in errors and delay in the production process. Order details provided over chats and oral conversations are shared vaguely, hence considered informal, so it is advised to send a follow up email keeping in check below mentioned guidelines; 1.Provide a very clear list of Names, Number, Sizes of clothing in excel sheet.
2.Provide a good resolution files/pictures of Reference Articles, Labels, Tags, DIYs, and Logos etc. (in Jpeg, PNG, PDF, CDR formats)  
3.Provide a clear guideline in a separate attachment for i.e., Size and Placement of Logos, Color Combination advised, Any extra customization in Measurement and Style, Zippers or Buttons detail, etc.
4.We discourage any alteration or changes once the production has commenced. This practice will prolong order turnout time and might increase the production cost.
5.We allow minimum 10 Pcs of one design/color/kind as Minimum order quantity (MOQ). 
6.After finalizing all details, the production will only initiate after the confirmation of 50% advance payment (in case of bulk orders) and full payment (in case of sample orders). 7.Contact us for any other information required regarding order placement.   

Designing the Product:
Our designs team will help you create a perfect graphic to begin with the production of your desired article. Whether you need an existing logo reproduced or brand-new custom art, our talented staffs will work with you throughout from concept to finished art. Designs are offered in a wide variety of subjects, styles, shapes, and sizes, to suit any project. However, following guidelines can ease the task for all of us. • Artwork must be saved as a CDR, PDF, TIFF, PSD, EPS, AI or PNG file. • Illustrator art, created as vector artwork, should be saved as either an EPS or AI file • Photoshop files should be saved as PSD or PNG, preferably in layers • ALL FONTS MUST BE CONVERTED INTO OUTLINE FORM. This saves you from having to send the fonts as well. • All Pantone colors should be specified in order for you to get a more accurate print. • If you have a color copy of your artwork that you would like us to match, please share with us.

Turnaround Time:
All custom orders are entertained on first-come-first-serve-basis. Try placing your orders as early as possible. Typically, we demand 3 to 4 weeks of lead time for production after details are finalized, excluding delivery time. However, with our consistent clients the orders completion time is much lesser and production is much faster as they are used to the whole process. In such cases production time can be cut short into days and not weeks. If you provide us with what we need timely and communicating with us in a responsive, organized, and comprehensive way any order can be processed to completion within a week after finalization of details.

Delivery time and shipping details:
Once production is complete, the order is dispatched as soon as payment for the remaining balance is received, not before. The delivery time would be determined by the service that the clients recommended and paid for. An air cargo typically takes 7 to 10 days to deliver. Any courier/cargo company's delivery prices are never fixed rate. We always propose the best delivery options, such as DHL / Fedex / Skynet / Air-cargo, based on the size of the delivery, the weight of the delivery, how quickly the client needs the delivery, and the location of the delivery. Shipping cost for smaller shipments is very high on average rate, so we advise you to combine and bulk up orders to benefit from low shipping charges.

Order Alterations and Add-ons:
Once after the commencement of production their rises and need for alterations or add-ons, send a request to your customer service person and they will assist you in fulfilling that request. Our CSR will then collect any additional payments if necessary and make sure that the changes are incorporated timely. However, client will be responsible for the resultant delays in the production and hence in the delivery. Any add-ons after the dispatch of the original order would be treated as a new order and hence the MOQ would be 10 pieces. Any quantity less than 10 would be charged at sample rates.

Extra Sizing: 
For regular items all extra sized jerseys (i.e., XL to 7 XL) will be charged @ $1-$5 higher per piece as it consumes more fabric, higher stitching rates, requires more printing and carry more shipping weight. 

Mistakes & Repairs:
Producing custom-made garments is a very complex and multi-step process that requires the efforts of both your team and ours to deliver the perfect product to you. Unfortunately, in some rare cases mistakes can be made. If you receive something you haven't approved, have color or printing issues, or any other manufacturing issues, contact us immediately. We will replace or repair your order as soon as possible. However, if you have ordered the wrong items or sizes yourself, or approved an incorrect design, or have any other problems that are not on our part, we unfortunately cannot be held responsible. However, we will gladly assist you with whatever we have to offer.

Order process

Your Request

Order approval

Payment

Digital Example